Support

Service Scope

After-sales Service Code

1. Greet every client courteously, listen patiently and put their concerns to rest.
2. Our field engineers wear uniform work clothes and carry a standard tool kit, and always work in a tidy, considerate manner.
3. Never solicit or accept gifts or gratuities from clients.
4. Take care not to damage the client's property; test and demonstrate the result before leaving the site.
5. Self-check every repair and hold a strict quality bar; within the warranty period, faults arising from normal operation and normal maintenance are re-repaired free of charge.
6. When time on site allows, offer a second training session to raise client satisfaction.
7. Take formal leave of the client when the service ends, keep their contact details and stay in touch for the long term.

After-sales Service Commitment

1. A round-the-clock 7*24 telephone consultation service staffed by trained after-sales engineers, with on-site emergency repair whenever required.
2. All costs of wear parts kept for the equipment quality guarantee period are borne by us; within the guarantee period after delivery and signed acceptance, repair (labour and parts) and software upgrade costs are borne by us. All software supplied is genuine and licensed for permanent use.
3. After the free guarantee period expires we continue to provide after-sales service; all software supplied is genuine and licensed for permanent use.
4. If any supplied goods develop a quality problem within the guarantee period, we dispatch professionals to inspect, replace and resolve it on site upon notice, bearing all costs and replacing the defective goods.
5. For major events or holidays we provide free on-site support with one to two dedicated technical specialists.
6. We maintain a dedicated service outlet in Beijing, offering 7*24 telephone and on-site service.
7. The user is free from any third-party infringement claim when using the goods we supply or any part of them, and we guarantee never to disclose drawings, technical documents or any other material provided by the purchaser.
8. We undertake that all products supplied for this project use encrypted signal transmission and comply with information security management standards.

Contact Us

Hotline 400-088-6691

Website www.sdrgb.com

HQ Shoukai Vanke Center, Yizhuang, Daxing District, Beijing

Manufacturing Base Building A, Jinan University Science & Technology Park, Xiangzhou District, Zhuhai

总部：北京市大兴区义和庄首开万科中心

研发制造基地：珠海市香洲区暨南大学科技园产业楼A栋

Connecting Light · Displaying the World · Creating Maximum Value for Our Customers

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